{"id":267606,"date":"2023-12-15T14:06:40","date_gmt":"2023-12-15T12:06:40","guid":{"rendered":"https:\/\/ws168.juntadeandalucia.es\/iaap\/innovanda\/servicio-de-informacion-y-respuesta\/"},"modified":"2023-12-15T14:06:40","modified_gmt":"2023-12-15T12:06:40","slug":"servicio-de-informacion-y-respuesta","status":"publish","type":"post","link":"https:\/\/ws168.juntadeandalucia.es\/iaap\/innovanda\/servicio-de-informacion-y-respuesta\/","title":{"rendered":"Servicio De Informaci\u00f3n Y Respuesta"},"content":{"rendered":"<p>El ciudadano se encuentra desinformado y desamparado ante esta falta de repuesta por parte de la administraci\u00f3n. Intentar resolver un problema administrativo, una duda o encontrar informaci\u00f3n sobre un procedimiento se convierte, en muchas ocasiones, en un escollo dif\u00edcil de salvar. A esto hay que sumar las caracter\u00edsticas de la situaci\u00f3n actual condicionada por la pandemia y la ausencia del trato presencial. Falta, en el \u00e1mbito que conozco, una atenci\u00f3n al ciudadano real y personalizada. Esto provoca frustraci\u00f3n, enfado y hartazgo hacia la funci\u00f3n p\u00fablica. Al trabajarse en parcelas excesivamente acotadas, se echa en falta una comunicaci\u00f3n interdepartamental que aclare las distintas fases de un procedimiento administrativo. Esto provoca que, si el administrado no da con el tel\u00e9fono correcto, entra en una espiral de dif\u00edcil salida.<br \/>\nPropongo la creaci\u00f3n de un departamento que centralice todas las consultas y que tenga una visi\u00f3n global del trabajo desarrollado en toda una delegaci\u00f3n. Que sea capaz de, o bien dar respuesta directa o interconectar al ciudadano con el departamento\/funcionario que se ocupe de dar esa respuesta. Que haga un seguimiento a la consulta planteada y se de por cerrada una vez que est\u00e9 resuelta.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Simplificar la atenci\u00f3n ciudadana y dar amparo al administrado.<\/p>\n","protected":false},"author":641,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[7],"tags":[],"class_list":["post-267606","post","type-post","status-publish","format-standard","hentry","category-iniciativas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servicio De Informaci\u00f3n Y Respuesta - 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