The quality of public services in the Spanish Public Administration

Authors

  • Víctor Manteca Valdelande Phd in Law

DOI:

https://doi.org/10.46735/raap.n66.458

Abstract

Managing quality in organization means identifying the products that must be offered based on the demand observed, determine the causes and effects of new market possibilities and organize a quality guarantee system through various instruments such as manuals of quality, processes and instructions, records and statistics, internal audits and team training.

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Published

2007-06-30

How to Cite

Manteca Valdelande, V. (2007). The quality of public services in the Spanish Public Administration. Revista Andaluza De Administración Pública, (66), 253–301. https://doi.org/10.46735/raap.n66.458

Issue

Section

CHRONICLES AND DOCUMENTS